Shipping: We offer fast and reliable shipping options for all orders within Australia. Once your order is placed, please allow 1-2 business days for processing. After processing, delivery times typically range from 2-7 business days depending on your location.

International: Please allow 1-2 business days for order processing. Delivery times for international orders vary depending on your location. Typically, orders arrive within 2-4 weeks after processing. 

Returns: If you're not completely satisfied with your purchase, contact our customer service team within 14 days of receiving your order to initiate a return. For hygiene reasons, all returned items must be in their original condition—unused and in their original packaging—to qualify for store credit. Customers are responsible for return shipping costs unless the item is faulty or incorrect. 

Store Credit: Once we receive and inspect your returned item, we will issue a store credit for the product value, which you can use toward future purchases. Please note that we do not offer refunds. Please allow 2-4 business days for processing once we receive your returned item.

Change of Mind: If you change your mind before your order has been shipped, we can cancel the order and issue store credit for a future purchase. We do not offer refunds for change-of-mind cancellations.

Warranty: If you experience any issues due to a manufacturing defect, please reach out to us, and we will be happy to assist you. In cases of faulty products, we will cover the shipping costs.

Contact: To initiate a return, please contact us at orders@thebrowtechnicians.com with your order number and a brief description of the reason for the return. Our team will guide you through the next steps. At TBT, your satisfaction is our top priority. If you have any questions or concerns, please don’t hesitate to contact us.