All orders dispatch from our warehouse in 1-2 business days.
We use Australia Post to ship Australia Wide.
We use Aus Post to ship internationally

General Queries

Brow Wow Pencil Taupe: Suitable for blonde, mousy brown or red hair.

Brow Wow Pencil Dark Chocolate: Suitable for brunette or black hair.

Eyebrow Designer Kit Taupe: Suitable for blonde, mousy brown or red hair.

Eyebrow Designer Kit Dark Chocolate: Suitable for brunette or black hair.

Still need help? email us a discription of your hair colour or send us a photo/selfie and one of our lovely eyebrow experts will assist you.
Want to become a retail stockist? Scroll down to the footer located at the bottom of the website and click 'wholesale registration' once completed a team member will setup your account within 24 hours and grant you access to our wholesale site.

If you are already a retail stockist login in to the website using your email address and password. Then scroll down to the footer at the bottom of the website and click 'wholesale site' to be redirected.

Have more questions? email us or phone 0411 708 827 to speak with a team member
We process orders very quickly and cannot guarantee that we will be able to change your order if this process has already begun. On the off chance your order has not been processed, please email us or Direct Message us through Instagram with your order changes, full name and address. If the order has already been processed unfortunately it will be too late.
All preorder items can take up to 60 business days to complete & arrive at our warehouse. Please be mindful of this when placing an order. As soon as the stock has landed we will express post this out to you. Any pre order items; you will find an estimated shipping date in the product description.
We know how excited you are to receive your products so we ensure we get them out to you in a timely matter.

All orders within Australia are shipped through Australia Post. Your order is dispatched from our warehouse within 1-2 business days and arrives within 2-9 business days.

We use DHL or Australia Post for all international orders depending on what is cheaper for you. Your order will arrive within 7-28 business days depending on your Zone/Country. Please refer to the DHL/AP website for the expected delivery. You can email us first to check which carrier we will use so you know your expected wait times.

Tracking link is sent to your email once your order has been dispatched.

During high volume periods (holidays/promotions) please expect some delays.

We want you to be completely satisfied with your purchase. If your online order is not as expected, please email us for further instructions. The product must be kept in its original condition and unused. All returns will be credited to your account.
We do not test our products on animals. We feel strongly towards our furry little friends and we do not condone the testing of products on any animals.
We’re sorry to hear that your product was damaged during transit. In order to further assist you, please email us a photo of your damaged items, your full name, order number and we can assist you in replacing the items within 30 days of your order arriving.
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