FAQs
All orders are dispatched from our warehouse within 1-2 business days
Product
At The Brow Technicians, we stand behind the effectiveness of our Eyebrow & Eyelash Growth Serum. If you do not see results after 90 days of consistent use, we offer a full money-back guarantee. Your satisfaction is our priority.
Eligibility for Money-Back Guarantee To qualify for a refund under our money-back guarantee, the following conditions must be met:
The product must be purchased directly from www.thebrowtechnicians.com
The product must be used daily for a full 90 days as directed.
You must document your progress with before and after images.
The return request must be initiated within 100 days from the date of purchase.
No eyelash extensions are to be worn during the 90 days.
No eyebrow grooming or shaping during the 90 days.
Required Documentation Before and After Images: Clear, well-lit images of your eyebrows and eyelashes taken before starting the treatment and after 90 days of consistent use. Images must be date-stamped using a mobile device.
Usage Log: A daily log of your product usage, noting any missed days.
Money-Back Guarantee Process email us to initiate the refund process. Provide your order number, before and after images, and usage log.
Receive Return Authorisation: After reviewing your request, you will receive a Return Authorisation Number (RAN) and instructions for returning the product.
Pack and Ship: Pack the product in its original packaging with all components. Write the Return Authorisation Number (RAN) on the outside of the package. Ship the product to the address provided by our customer service team. We recommend using a trackable shipping service.
Inspection and Refund: Upon receiving the returned product and documentation, our team will inspect them. If they meet the eligibility criteria, we will process your store credit.
Conditions for Refund Only products purchased directly from The Brow Technicians online store are eligible.
The return must be initiated within 100 days from the date of purchase.
The product must have been used daily for 90 days as directed.
Clear before and after images and a usage log must be provided.
Shipping costs are non-refundable, and customers are responsible for return shipping costs.
Non-Returnable Items Products not purchased from www.thebrowtechnicians.com
Products returned after 100 days from the date of purchase.
Products without the required documentation.
Gift cards and promotional items.
Damaged or Defective Products If you receive a damaged or defective product, contact our customer service team within 7 days of receiving your order. We will provide a replacement including shipping costs, at no additional charge.
Contact Us For any questions or concerns regarding our money-back guarantee, please email us
Thank you for choosing The Brow Technicians for your growth journey. We are dedicated to your satisfaction and look forward to helping you achieve your eyebrow and eyelash growth goals.
Eligibility for Money-Back Guarantee To qualify for a refund under our money-back guarantee, the following conditions must be met:
The product must be purchased directly from www.thebrowtechnicians.com
The product must be used daily for a full 90 days as directed.
You must document your progress with before and after images.
The return request must be initiated within 100 days from the date of purchase.
No eyelash extensions are to be worn during the 90 days.
No eyebrow grooming or shaping during the 90 days.
Required Documentation Before and After Images: Clear, well-lit images of your eyebrows and eyelashes taken before starting the treatment and after 90 days of consistent use. Images must be date-stamped using a mobile device.
Usage Log: A daily log of your product usage, noting any missed days.
Money-Back Guarantee Process email us to initiate the refund process. Provide your order number, before and after images, and usage log.
Receive Return Authorisation: After reviewing your request, you will receive a Return Authorisation Number (RAN) and instructions for returning the product.
Pack and Ship: Pack the product in its original packaging with all components. Write the Return Authorisation Number (RAN) on the outside of the package. Ship the product to the address provided by our customer service team. We recommend using a trackable shipping service.
Inspection and Refund: Upon receiving the returned product and documentation, our team will inspect them. If they meet the eligibility criteria, we will process your store credit.
Conditions for Refund Only products purchased directly from The Brow Technicians online store are eligible.
The return must be initiated within 100 days from the date of purchase.
The product must have been used daily for 90 days as directed.
Clear before and after images and a usage log must be provided.
Shipping costs are non-refundable, and customers are responsible for return shipping costs.
Non-Returnable Items Products not purchased from www.thebrowtechnicians.com
Products returned after 100 days from the date of purchase.
Products without the required documentation.
Gift cards and promotional items.
Damaged or Defective Products If you receive a damaged or defective product, contact our customer service team within 7 days of receiving your order. We will provide a replacement including shipping costs, at no additional charge.
Contact Us For any questions or concerns regarding our money-back guarantee, please email us
Thank you for choosing The Brow Technicians for your growth journey. We are dedicated to your satisfaction and look forward to helping you achieve your eyebrow and eyelash growth goals.
If you need assistance with our eyebrow products, whether it's guidance on choosing the right shade or tips on how to use them effectively, please feel free to reach out to us. You can contact our customer support team via email Simply provide details about your specific needs or concerns, and we'll ensure that one of our team members assists you promptly. Your satisfaction is important to us, and we're here to help you achieve your desired results.
For international orders, we ship via Australia Post. Delivery times vary based on your location or country, typically ranging from 7 to 28 business days. For precise delivery estimates, please refer to the Australia Post website or email directly.
If you are an existing retail stockist, please click on the 'wholesale' tab, then 'login' using your credentials to access the website. You will be redirected to the wholesale page. If you have forgotten your password, you can reset it. Need further assistance? email us or phone 0411 708 827 to speak with a team member
General Queries
All preorder items may take up to 60 business days to arrive. Please consider this when placing your order. The estimated shipping date for your product can be found when selecting your shade in the shade selection tab. Please note: no refunds are available for preorder items; store credits only for change of mind.
Once an order has been placed, we begin processing it promptly to ensure swift delivery. Unfortunately, we cannot guarantee that changes can be made once this process has started. Please email us with your order details, full name, and order number. We will do our best to accommodate your request if the order has not yet been processed.
Eligibility for Returns: To be eligible for a return, please ensure the following conditions are met:
The product was purchased directly from The Brow Technicians online store. The return request is initiated within 30 days of the purchase date. The product is unused, in its original packaging, and in the same condition as received.
Return Process Contact Us: Please email us to initiate your return request. Provide your order number and reason for the return.
Once your return request is approved, you will receive a Return Authorisation Number (RAN) and instructions on how to return the product.
Packaging: Please securely pack the product in its original packaging or mailing box and include bubble wrap to ensure it remains undamaged during transit.
Shipping: Ship the product to the address provided with the Return Authorisation Number (RAN). We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria. Once approved, a store credit will be issue to you 1-2 business days. Please note we do not issue refunds; we only provide store credits.
The product was purchased directly from The Brow Technicians online store. The return request is initiated within 30 days of the purchase date. The product is unused, in its original packaging, and in the same condition as received.
Return Process Contact Us: Please email us to initiate your return request. Provide your order number and reason for the return.
Once your return request is approved, you will receive a Return Authorisation Number (RAN) and instructions on how to return the product.
Packaging: Please securely pack the product in its original packaging or mailing box and include bubble wrap to ensure it remains undamaged during transit.
Shipping: Ship the product to the address provided with the Return Authorisation Number (RAN). We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria. Once approved, a store credit will be issue to you 1-2 business days. Please note we do not issue refunds; we only provide store credits.
Interested in becoming a stockist? Simply click on the 'wholesale' tab, then select 'registration', fill out the form, and a team member will contact you within 24 hours.
Have more questions? email us or phone 0411 708 827 to speak with a team member
Have more questions? email us or phone 0411 708 827 to speak with a team member
We aim to dispatch all orders promptly within 1-2 business days from our warehouse. Once your order has been shipped, you will receive an email notification with tracking details to monitor its progress. Please note that during peak periods, promotions or public holidays there may be slight delays in processing times.
We apologise for any inconvenience caused by damaged products. Please email us us with a photo of the damaged items, your full name, and order number. We will promptly assist you in replacing the damaged items. Your satisfaction is important to us, and we strive to resolve any issues as quickly as possible.
Yes, we are proud to say that all our products are vegan, meaning they contain no animal-derived ingredients, and cruelty free, as we do not test on animals at any stage of production.