FAQs
All orders dispatch from our warehouse in 1-2 business days.
We use Australia Post to ship Australia Wide.
We use DHL to ship internationally
We use Australia Post to ship Australia Wide.
We use DHL to ship internationally
General Queries
Taupe Brow Wow Pencil: Suitable for blonde, mousy brown or red hair.
Dark Chocolate Brow Wow Pencil: Suitable for brunette or black hair.
Tanned All-In-One Brow Kit: Suitable for blonde, mousy brown or red hair.
Medium All-In-One Brow Kit: Suitable for brunette or black hair.
Still need help? email us a discription of your hair colour or send us a photo/selfie and one of our lovely brow experts assist you
Dark Chocolate Brow Wow Pencil: Suitable for brunette or black hair.
Tanned All-In-One Brow Kit: Suitable for blonde, mousy brown or red hair.
Medium All-In-One Brow Kit: Suitable for brunette or black hair.
Still need help? email us a discription of your hair colour or send us a photo/selfie and one of our lovely brow experts assist you
If you are already a retail stockist use your email address and password to log into the website. Once logged in, click the 'wholesale site' link located at the bottom of the website in the footer.
Want to become a retail stockist and reap the rewards? email us or phone 0411 708 827 to speak with a team member
Want to become a retail stockist and reap the rewards? email us or phone 0411 708 827 to speak with a team member
We process orders very quickly and cannot guarantee that we will be able to change your order if this process has already begun. On the off chance your order has not been processed, please email us or Direct Message us through Instagram with your order changes, full name and address. If the order has already been processed unfortunately it will be too late.
We know how excited you are to receive your products so we ensure we get them out to you in a timely matter.
All orders within Australia are shipped through Australia Post. Your order is dispatched from our warehouse within 1-2 business days and arrives within 2-9 business days.
We use DHL for all international orders. Your order will arrive within 3-15 business days depending on your Zone/Country. Please refer to the DHL website for the expected delivery.
Tracking link is sent to your email once your order has been dispatched.
During high volume periods (holidays/promotions) please expect some delays.
All orders within Australia are shipped through Australia Post. Your order is dispatched from our warehouse within 1-2 business days and arrives within 2-9 business days.
We use DHL for all international orders. Your order will arrive within 3-15 business days depending on your Zone/Country. Please refer to the DHL website for the expected delivery.
Tracking link is sent to your email once your order has been dispatched.
During high volume periods (holidays/promotions) please expect some delays.
We want you to be completely satisfied with your purchase. If your online order is not as expected, please email us for further instructions.
The product must be kept in its original condition and unused.
All returns will be credited to your account.
We do not test our products on animals. We feel strongly towards our furry little friends and we do not condone the testing of products on any animals.
We’re sorry to hear that your order was damaged during transit. In order to further assist you, please email us a photo of your damaged items, your full name, order number and we can assist you in replacing the items.